Top Movers Corporation

My experience was not so cool with my previous mover last year, so I did some research before hiring this time. I was extremely worried about whom to believe with our belongings. I started finding a good mover on internet and I picked up five companies and called all of them.
Top movers sent a guy to my apartment next day. I am sorry that I forgot the name of the person who came to make estimate for but he did an excellent job. It was very accurate. Finally I went to Top movers office and reserved a move date relocation from New Jersey to California. When the crew arrived, we were not packed completely. So the guys were really good and helpef with packing. They even gave us few boxes for free. Every item was either shrink wrapped or wrapped in padded blankets.
They disassembled my big furniture and reassembled everything back once they came at my new house to deliver my stuffs in Los Angeles.
It was obviously a good move. Thank you Top Movers for conducting a great move for us!

Service cost: $5900

This company not only demands that you sign a blank contract while they are moving your items into their truck, they also want to be picky about where you get your money order from or they want cash. To say the least, I thought it would be a teachable moment for them on best business practice but, while they took furniture apart, screws were left behind (thankfully, I picked them up) but, they DOUBLED the "firm" quote. Then I asked for a quote on storage 15 days prior to end of contact, they waited to submit that 4 days prior and demanded that a payment be made and they wanted it mailed to an address in Brooklyn, NY. At this point, I could no longer take the unprofessional and unethical behavior, I requested for my items to be delivered ASAP. Not only they did schedule a time without consulting me and expected me to accept their "time." They finally changed the date to a day that worked with my scheduled and gave 5 different times of a delivery, causing me to miss work and cancel all of my scheduled events for the day, yet they didn't arrive to my location until LATE at night.

Bill will try "power moves" along with Demitri about who is the "owner" of this business and how he is "Mary's boss" when you request to speak to the owner- in short: YOU CAN EXPECT THE RUN AROUND AND TURN AROUND, AND to top it off.. ATTITUDE!

Service cost: $2730

I recently used Top Movers to move to LA, and they did a wonderful job. The movers were professionals. everything was handled with care especially the items from my upper level that had to be brought downstairs. In California apartment they took time to help me set the house up. They put items where I asked and not just piled them up in a room. The best part about them move was that I paid exactly what was quoted and did not have any surprises at the end. I recommend these guys to anyone looking for a reliable stress free moving company.

Service cost: $3500

We found Top Movers when we decide to move into our new home, in NY. These guys did such a good job. We had 3 storage buildings while waiting on our home to be finished. Movers worked so hard for 12 hours, nonstop, without any compaining. And we had really heave pieces to move. I highly recommend them. They were extremely friendly and polite. If I need moving services again, will definitely give them another call. Hoping not to move again for a long time but still there was a great experience!

Service cost: $1800

We had heard all the nightmare stories from friends about interstate moving, so when I called this company, right up front I told them I would be contacting the BBB and all available media sources for any shady business practices, so here I am.
We were provided an estimate, spent a lot of time on possible scenarios that would cause additional charges incurred and were assured everything was carefully considered and so we paid in full the same day we were invoiced.
When the movers showed up, we were told the "stairs" calculation was done incorrectly and were charged an additional sum. We called our rep immediately and were assured this was a miscommunication, and we would be reimbursed.
An item was broken during the move. We were told to fill out the paperwork to submit a claim, which we did immediately, along with a photo of the broken piece, and a picture of the item from where it was purchased, along with the price. We emailed all of it to our rep.
To date (and now we are 3 months into the wait) no one will answer the phone, or reply to emails. They have totally gone dark. When I registered a complaint on the FMCSA website, I added the US DOT number I was given for this mover, and it appears to be bogus as their system could not find it.
My next complaint is with the BBB.

Good luck to anyone using this company. It's a gamble at best. It's also interesting that most reviews are poor and 1 or 2 stars but their overall rating is good??

Service cost: $3635

I hired this company because they were recommended on Yelp. Their quote was lowest between four other companies, those companies actually came in and looked at my household goods. I anticipated a increase in the cost but not by $8000.00 dollars. The employees were great, worked hard and took care of my goods, however, they showed up late and worked well into the late night to get things done. Packing day concluded at 1130 at night. Currently I have no ability to scan but will attach both the estimate and the final bill when I have that capability.

Service cost: $15100

The only part of this move that was nice was Bill the sales agent! I gave a detailed list of items I had pieces that I didn't bring and was quoted 980 less! The 3 men moving me spoke broken English they charged me 31$ to wrap mattresses that I had covers for! The one moved stunk of cigarettes the other one smelt like he hasn't showered in a month they were rude and then I look at the paper and it says 150 for gratuity! The supervisor a women with an accent is useless! I had 4 other moving co quote me less that came into my home and looked at what I was moving! Worst moving experience ever! The most unprofessional company I have ever ever dealt with!

Service cost: $2581

Https://www.youtube.com/channel/UCvajOF52Q_BuLK0ODmhTz2w

First, let me say that I have moved at least 10 times in my professional career (that is a conservative number) as I was a military officer for several years. I have moved in the military and as a civilian. This move, by far, was the worst. It is expected and understandable to have a few scratches and nicks on the furniture after a move and I have never had to submit a claim in all these years but with this move even my beds are unusable because they lost so many pieces in the move. But I am getting ahead of myself, the household goods were delivered on 7/21/2016, let me start with moving day (7/3/2016).

Moving day:

On moving day, 4 men were scheduled to show up between 10am and 12pm. They showed up at 2:30pm (no problem). They finished at midnight (also not really a problem). I did request and pay for a "full pack". I lived in a 2 bedroom house so I am not sure why it took that long but nonetheless, it did and there were a few minor issues but nothing to waste your time with. I had an in-home estimate before the move by Top Movers and the estimate for the full pack and move from Connecticut to Texas was $5,785.05. The actual amount I was charged by Top Movers on moving day was $7,500.00 (I did not pay by the hour and I did not accumulate stuff in the time between the estimate and the move. In fact, I decided to drive my SUV so it should have been less as I gave things away and carried a great deal of stuff myself). I understand that sometimes the in-home estimate underestimates or overestimates the actual move but a $1,714.95 difference in the estimate and actual cost is pretty significant and more of a difference than I experienced with my moves in the past..yet, no tears shed, no love lost. My things were on the truck and I had decided to drive my own vehicle to Texas with my computers, my financial documents, and the things I considered irreplaceable.

Delivery day:

My things were scheduled for delivery 7/19/2016 (1st possible delivery date). They were delivered on 7/21/2016 so my household goods were delivered on time. The mover and I agreed on 6:30am delivery (he wanted as early as possible and I was home anyway so 6:30am worked for me). He requested payment as soon as he knocked on the door before he moved anything out of the truck. I paid him the balance in cash as requested (cash, no check, no money order, no credit card accepted upon delivery). Normally the movers I have dealt with at least unload the truck first and then request payment but I did not argue - I thought this was just the normal operating procedure for Top Movers and their affiliates. GOD HELP ME. It became apparent very quickly why they demand payment before they move anything. The damage to my items was extensive, unprecedented in my experience and wholly unacceptable. When I noticed how many things were damaged, I started video taping (since videos cannot be uploaded to this site, I am creating a YouTube channel with the videos to show what I mean by DAMAGE).

The movers dropped the stuff off and refused to put it together. I realized and told them that they are not putting anything together because everything is so damaged that it CANNOT be assembled. I had to pull out my contract and call management (I certainly do not expect them to unpack boxes but the contract includes basic assembly of beds, dressers, desks - big furniture). Once I contacted management, they started putting the beds together (yes, I have video of that too) and they admitted that pieces of the bed were missing, wood, screws..and both of my queen beds could not be reassembled (that is 2 of 2 - I only had 2 beds and both are destroyed). One mattress was wet and smelled moldy - yup, moldy. I suppose it got wet in storage or as it was transported from storage to truck..who knows. Broken mirrors, broken desks, broken bookshelves, broken dishes, my 2-year-old armoire with broken legs (3 broken legs..3 broken legs!!), my brand new hardwood floor that is now chipped (I just moved in last week and the floor was put in last month)..

I did let the management know (I had to call 4 times today..of course, I could not talk to Bill K..just the secretary) and I will start the claims process. I will post the progress on the claims in another posting. For now, I will continue to unpack my mangled and dilapidated boxes, curse Top Movers for this [EDIT], inept move, and just count my blessing that I did not take Bill's recommendation for car shipping and that I took all of my "irreplaceable" items with me.

By the way, Bill K is easy, very easy to talk with when you are thinking about using Top Movers. After you sign that contract, he becomes a ghost!

Good luck!

Service cost: $7500